Legal
Refund Policy
Last updated: August 6, 2026
1. Overview
TinyWorks Research ("we", "our", or "the Service") provides AI-powered web research and knowledge organization tools through a credit-based system.
Users may purchase Credits that can be used to generate AI-powered webpage analysis and related services.
This Refund Policy explains when refunds may be requested and how refund requests are handled.
2. Credit Purchases
Credits purchased through TinyWorks Research are digital services that provide access to AI-powered analysis features.
Credits are added to your account after successful payment and can be used to request analysis services.
3. Refund Eligibility
You may request a refund if:
- The purchase was made accidentally and the purchased Credits have not been used.
- A technical issue prevented the purchased Credits from being delivered to your account.
- A payment error occurred during the transaction.
Refund requests for unused Credits are generally considered within 14 days of purchase.
4. Non-Refundable Cases
Refunds are generally not available for:
- Credits that have already been used to generate AI analysis results.
- Services that have already been successfully provided.
- Requests caused by incorrect use of the Service.
- Requests resulting from dissatisfaction with AI-generated content accuracy.
AI-generated content may not always be accurate or complete. Users should verify important information independently before relying on generated results.
5. How to Request a Refund
To request a refund, please contact us at:
Email: tinyworks@protonmail.com
Please include:
- The email address associated with your TinyWorks Research account
- Transaction ID or payment receipt information
- The reason for your refund request
We may request additional information to verify the transaction and account ownership.
6. Refund Processing
Approved refunds are processed through our payment provider, Paddle.
Once a refund is approved:
- The refund will be issued to the original payment method.
- Processing time may vary depending on your payment provider and financial institution.
- Any Credits associated with the refunded transaction may be removed from your account.
7. Fraud Prevention
We reserve the right to refuse refund requests that appear to involve abuse, fraud, payment disputes, or attempts to obtain services without payment.
Examples include:
- Purchasing Credits, using them, and requesting a refund afterward.
- Repeated refund requests that indicate misuse of the Service.
- Unauthorized use of another user's account.
8. Changes to This Refund Policy
We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated revision date.
9. Contact Us
If you have questions about this Refund Policy, please contact us:
Email: tinyworks@protonmail.com